Terms and Conditions

Ordering Online 

 

Please give us 4 weeks notice for all cancellations  and we will issue you with a CREDIT note to the full amount paid ) T&C's Apply

We require 4 months' notice on all wedding cake orders 

• Orders can be placed online by visit our Shop link
• We will then email you to confirm your order and advise an exact payment amount.

Delivery fee

1. Inner west local-check postcode at check out stage
2. Inner west suburbs not listed above, check postcode at check out stage
3. CBD - check postcode at check out stage
4. North Sydney/ Eastern suburbs /western - check postcode at check out stage
5. Southern suburbs - check postcode at check out stage
6. Lushcups has boundaries within Sydney anything further than 40km -45k from concord west is considered a boundary
7. Please note that some of these are not listed on the delivery information when putting through an online order however it will be re calculated after the order goes through THANK YOU

Most products are in stock. 

IMPORTANT DELIVERY TIMES

Please be aware that we cannot give exact times of delivery due to the amount of deliveries made in one day, however we can guarantee that you will receive it between times mentioned above.

If you require cakes to be delivered at a particular time, we suggest you have your cupcakes/cakes delivered the day before

For some products we require at least 2 weeks notice, under some circumstances we may be able to complete orders at shorter notice, so please contact us for confirmation before ordering.

• We do a flat rate of $95-110 depending on bump in delivery times at reception venues- prices are based on Sydney suburbs in a 40-45 k from concord west 

  note we are based in Concord West - anything over a 40-45k radius will incur an extra fee 

  We are happy to quote so pls email info@lushcups.com.au

  
  
  
  
  • Deliveries ONLY available Friday & Saturday
  • we accept Sunday deliveries for WEDDING CAKES ONLY - this incurs extra fee -pls contact us info@lushcups.com.au
  • reception deliveries may incur an extra fee- especially if there is a particular BUMP IN TIME - pls contact us info@lushcups.com.au
  • If you require a particular time we suggest getting it delivery the day before. THANK YOU for understanding. Lushcups team
• Delivery can be made directly to your event venue - please provide the following:- venue address (and venue name where applicable)
  - contact person or event co-ordinator name
  - contact phone/mobile number
  - times available for delivery
  - any special delivery or setup instructions
• We use a personal delivery service so someone must be available to accept the order or prior arrangements made with us

Note that if there is no one available to accept the delivery, delays may occur that are out of our control, if the job cannot be left for reasons out of our control it will brought back to the bakery and you will be recharged for the job to be re delivered. This may result in the product being unsatisfactory provided due to the perishable nature of the products.

To help in delivering you should always make sure that you check the following details

• Recipient will be there during our delivery times
• The place of delivery can accept deliveries of cupcakes
• Any special instructions for Loading Dock deliveries
• All details of the recipient (especially their phone number )
• Business name
• Business phone numbers
• Office levels/correct unit numbers
• Correct street numbers are provided - *If for any reason you as a customer have supplied incorrect delivery information and we cannot contact you or the recipient this will result in the job being brought back to the bakery and you will be re-charged for re-delivery
• Payment must be received by in full before online orders are completed.
• Please note the minimum order amounts for all of our products.

Please note: No online orders are taken for Sundays.

Special Orders

If you have any special requirements to your order, please contact us directly to discuss details.

If for some reason we cannot accommodate this request, we will advise you asap via email.

Please contact us prior to sending so we are aware of the delivery and who it belongs to.

Additional costs may apply, and these will be disclosed before processing the order.

Delivery can be made directly to your event venue - please provide the following:
- venue address (and venue name where applicable)
- contact person or event coordinator name
- contact phone/mobile number
- times available for delivery
- any special delivery 

• We use our own personal delivery service so someone must be available to accept the order or prior arrangements made with us

Note that if there is no-one available to accept the delivery, delays may occur that are out of our control, and may also result in an unsatisfactory product being provided due to the perishable nature of the products.

Payment/ refunds

• All prices are in AUD$ (Australian Dollars)
  - A 50% deposit must be paid for all orders over $100  bank deposit upon confirmation of the order
  
  
• Payment options we can currently accept are, pay pal /eway / all credit cards ( except Diners ) is accepted
• We endeavour to provide you with the most accurate representation of colours on our website, but please understand that due to the different colours that can be produced on your screen, slight colour variations may occur.
  
  Remember, if you are unsure about anything, please contact us and we will be happy to assist, info@lushcups.com.au

Refund/Exchanges/Cancellations

Once payment has been made your order is confirmed and you have read all  terms and conditions.

We do realise that there will be Cancellations due to unforeseen circumstances - however :

Please give us 4 weeks notice for all cancellations  and we will issue you with a CREDIT note to the full amount paid ) T&C's Apply

notice less than 4 weeks - you will only receive 50% of the total order back as a refund 

We thank you for your consideration 

 

At , we aim to deliver the best possible product.

will gladly refund, exchange or credit where goods:

• Are faulty - this does not include breakages in the delivery process where the delivery is out of our control (courier deliveries)

If you're unsure of a product, please contact us prior to ordering and we can discuss. Please choose carefully, we do not normally give refunds if you:

• Simply change your mind, or
• Make a wrong decision.

Privacy/Security

When placing an order with , your details are not reproduced in any way, or passed on to anyone.

Any information we collect from you is for the sole purpose of processing your order and will not be tendered, sold, exchanged, or otherwise disclosed to anyone unless required by law.

does not store customer account details and prides itself on its discretion.

Unfortunately due to the perishable and sensitive nature of our products, we currently do not provide interstate deliveries, however may in the future.